Change and Return Policy
1 Product Return.
Changes are made within (7 days) from the date of receipt of the product.
Any product change is accepted if the following conditions apply:
- The product is in its original condition.
- The product is not soiled or damaged.
- The product is not soiled The product is accompanied by the necessary documents proving the transaction (purchase receipt) or altered.
You MUST definitely contact our online store at +302373024803. Provided the above conditions are met.
The first change is € 4. In case of need to return a second time, the cost of the changes amounts to € 7.
2 Return of defective product.
In case the product delivered to you is defective or different from the product of your order, you can contact our online store within three (3 days) from the date of receipt, at +302373024803, to schedule the receipt of the new product with costs that will be borne by our company.
3 Money return:
Please, contact us before proceeding with the return of the parcel.
Any refund of products for refund is accepted if the following conditions apply:
- The product is in its original condition.
- The product is not soiled or damaged.
- The product is accompanied by the necessary documents proving the transaction (proof of purchase)
Refunds with the above conditions and charges are made ONLY with (SPEEDEX)
Inside the package that you will send us, a paper glue must be enclosed where it will be written. Name, Telephone, Bank, Beneficiary Name and IBAN Bank Account.
The cost of returning the products is borne by the customer in case of return with surcharge (7 € for Greece & 12 € for Cyprus.) This amount will be deducted from your refund and therefore will not need to be paid to the transport company. In case you choose to use any other transport of your choice, you will be fully charged for the transport costs which you will pay to the transport. Upon receipt of the parcel, we check if the product is in its original condition and within 14 calendar days your money will be returned to your bank account.
Let us inform you that our refunds are made through the banks (ALPHA BANK – NATIONAL BANK OF GREECE- EUROBANK.) In case you have another bank, the transaction costs are shared by both parties.
In case you wish to use ANOTHER POST OFFICE, you will be charged with the corresponding charges that each other courier has. The parcel or product until it reaches us is at your own risk for any loss or damage.
We remind you how:
The return process usually takes up to (15 working days) from the moment we receive the return to our company. This is because all returns go through the quality control process before they reach the online store offices to inform customers. Therefore, when your return to the offices of the online store arrives, you will receive the necessary information.
In the event that a defect is found during the quality control of the returned product, the company must return the parcel back to the consumer or contact the consumer to resolve the issue. As a defect can be considered unwanted odors that may bring the return product.
There can be no change of preference of your initial choice regarding the “credit / change” of the returned item if a period of 7 days has passed. Beyond the above period, the initial option “credit / change” to “refund” can not be changed.
The testing of shoes should be done on a soft carpet or soft surface, otherwise the Company does not accept shoes that have abrasions or wear.
For reasons of hygiene, Elegant Fashion does not accept returns on tights, underwear and earrings.
The swimsuits, it is clarified that for reasons of hygiene, should be tested with the sticker they carry and returned with it. Swimsuits that are returned without the adhesive tape can not be accepted.
The address to which the products must be sent for return to the e-shop is:
ELEGANT FASHION
Tzavoura 10, ZIP. 63200
Nea Moudania, Chalkidiki
TEL.: + +3023730 24803
